If you have additional questions, please send email to email@example.com.
Children (persons under the age of 18) are not eligible to use the Site unsupervised and we ask that children do not submit any personal information to us. If you are under the age of 18, you may only use this Site only in conjunction with and under the supervision of your parents or guardians.
2. Information We Collect
Our primary purpose in collecting personal information from you is to provide you with efficient and customized video project management services. This allows us to provide services and features that most likely meet your needs, and to customize our service to make your experience safer and easier. We only collect personal information about you that we consider necessary for achieving this purpose.
If you choose to use our Site and our service, we may require you to provide contact and identity information, billing information, shipping information and other personal information as indicated on the forms throughout the Site. Where possible, we indicate which fields are required and which fields are optional.
We use your financial information, including credit card information to verify the accuracy of your name, address, and other information, as well as to bill you for your use of our services.
We automatically track certain information about you based upon your behaviour on our Site. We use this information to do internal research on our users' demographics, interests, and behaviour to better understand, protect and serve you and our community. This information may include the URL that you just came from (whether this URL is on our Site or not), which URL you next go to (whether this URL is on our Site or not), your computer browser information, and your IP address.
We use data collection devices such as "cookies" on certain pages of the Site to help analyze our web page flow, measure promotional effectiveness, and promote trust and safety. "Cookies" are small files placed on your hard drive that assist us in providing our services. We offer certain features that are only available through the use of a "cookie." We also use "cookies" to allow you to enter your password less frequently during a session. Cookies can also help us provide information that is targeted to your interests. Most cookies are "session cookies," meaning that they are automatically deleted at the end of a session. You are always free to decline our cookies if your browser permits, although in that case you may not be able to use certain features on our Site and you may be required to re-enter your password more frequently during a session.
If you establish a credit account with us to pay the fees we charge, we collect some additional information, such as: a billing address, credit card number and credit card expiration date and tracking information from cheques or money orders.
When you post comments, videos or other information (“User Content”) on the unique URL that is chosen by you we retain this information only for the purposes of sharing it with other authorized users involved in a particular project. You are free to add to, edit and delete the User Content at your own discretion. [NTD: Is this true – would you do anything else with all the comments? – also do you have a blog or other area where users can comment and people can see it]
If you send us personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities or postings on the Site, we may collect such information into a file specific to you.
3. Our Use of Your Information
We use your personal information to facilitate the services you request and use. We use personal information in the file we maintain about you, and other information we obtain from your current and past activities on the Site to: resolve disputes; troubleshoot problems; bill your account; measure interest in our services, inform you about online and offline offers, products, services, and updates; customize your experience; detect and protect us against error, fraud and other criminal activity; enforce our Terms and Conditions; and as otherwise described to you at the time of collection, use or disclosure. We may compare and review your personal information for errors, omissions and for accuracy.
If you provide us with credit card or other financial information we use your name, address and financial information to bill you and provide associated support.
You agree that we may use personal information about you to improve our marketing and promotional efforts, to analyze Site usage, to improve our content and product offerings, and to customize the Site's content, layout, and services. These uses improve the Site and better tailor it to meet your needs, so as to provide you with a smooth, efficient, safe and customized experience while using the Site.
4. Our Disclosure of Your Information
As a matter of policy, we do not sell or rent any of your personal information to third parties for their marketing purposes without your explicit consent. However the following describes some of the ways that your personal information may be disclosed in the normal scope of business to provide our services.
Other Users on the Site: We share your user ID, name, email address, comments and video and other material posted to the Site with other Users on the Site who are involved in the same project to facilitate the purpose of the services that we offer.
Legal Requests. Red Couch cooperates with law enforcement inquires, as well as other third parties to enforce laws such as: intellectual property rights, fraud and other rights, to help protect you and the community from bad actors. Therefore, in response to a verified request by law enforcement or other government officials relating to a criminal investigation or alleged illegal activity, we can (and you authorized us to) disclose your name, city, province, telephone number, email address, UserID history, comments and other history of your activity on the Site without a subpoena. However, in an effort to balance your right to privacy and the ability to keep the community free from bad actors, we will not disclose additional information to law enforcement or other government officials without a subpoena, court order or substantially similar legal procedure, except when the additional disclosure of information is necessary to prevent imminent physical harm or financial loss.
5. Your Use of Other Users' Information
In order to facilitate interaction among users of our services on a particular project, our Site provides you with limited access other users' contact information and full access to video material and comments posted to the Site.
By entering into our Terms and Conditions, you agree that, with respect to other user's personal information that you obtain through the Site, Red Couch hereby grants to you a license to use such information only for the purpose of commenting on the video materials posted to the Site and facilitating the project related thereto. In all cases, you must give users an opportunity to remove themselves from your database and a chance to review what information you have collected about them. In addition, under no circumstances, except as defined in this section, can you disclose personal information about another user to any third party without our consent and the consent of that user. You agree that other users may use your personal information to communicate with you in accordance with this section. Note that law enforcement personnel and other rights holders are given different rights with respect to information they access.
Red Couch and our users do not tolerate spam. Therefore, without limiting the foregoing, you are not licensed to add a user of our services, to your mail list (email or physical mail) without their express consent.
6. Use of Email Tools
You may not use the email services or other communication services that we offer to send spam or otherwise send content that would violate the Terms and Conditions.
7. Control of Your Password
You are responsible for all actions take with your User ID and password, including fees charged to your account. Therefore, we do not recommend that you disclose your password to any third parties. If you choose to share your User ID and password or your personal information with third parties, you are responsible for all actions take with your account. If you lose control of your password, you may lose substantial control over your personal information and may be subject to legally binding actions taken on your behalf. Therefore, if your password has been compromised for any reason, you should immediately change your password.
8. Accessing, Reviewing and Changing Your Personal Information
We offer you the ability to automatically review and change the personal information you submit to us by logging into the Site and entering the new information yourself. You can change your user ID, email address, password, contact information, financial information, shipping information and user preferences by going to your unique URL assigned to you at: www.yoururl.filmsite.net/myaccount. You must promptly update your information if it changes or is inaccurate.
Upon your request, we will deactivate your account, contact information, billing information, shipping information and financial information from our active databases unless there is an amount owing to Red Couch. To make this request, select "delete account" button at www.yoururl.filmsite.net/myaccount. Such information will be deactivated as soon as reasonably possible based upon your account activity and in accordance with the status of your account. For greater clarity, so long as there is no outstanding amount owing in your account it will take no more than 60 days for the foregoing information to be deleted entirely from our backup servers, however we make no further use of this information as set out herein or otherwise once you deactivate your account.
We will retain in our files some personal information you have requested to remove to prevent fraud, collect any fees owed, resolve disputes, troubleshoot problems, assist with any investigations, enforce our Terms and Conditions and comply with legal requirements as is permitted by law. Therefore, you should not expect that all of your personal information will be completely removed from our databases in response to your requests. However, such personal information will be deactivated from public and registered user viewing and will only be available to Red Couch employees.
9. Other Information Collectors
Your information is stored and processed on computers located in the United States. Red Couch uses procedural and technical safeguards to protect your personal information against loss or theft, as well as against unauthorized access or disclosure, to protect your privacy, including firewalls and encryption. We employ many different security techniques to protect such data from unauthorized access by users inside and outside the company. However, "perfect security" does not exist on the Internet.